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Shipping Time
The shipping times we quote are only estimates, not guarantees. When it comes to order times we are depending on the factory, and freight carriers to provide us the estimated ship date. Some carriers use third party carriers for some delivery locations, and are unable to provide exact tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your products. Delays may occur during busy seasons such as holidays or due to production delays. Due to increased security by governments, customs delay may also occur, which is beyond our control. Also note that some of our vendors are closed during the months of August and December, consequently all orders placed during this time period may delayed by at least a month.
Delivery
The products are well packaged and transit damage is rare, but it can occur. Goods should be unpacked and examined at the time of the delivery.
General questions for claims to Fedex (Information porvided from Fedex Web site)
How can I file a FedEx Freight claim online or find out the status of an existing claim?
Login to My Account and click the Claims tab in the top navigation bar. If you would like to register for My Account, please complete this online registration form.
How do I file a claim for a FedEx Express or FedEx Ground shipment?
You can file a claim for a FedEx Express or FedEx Ground shipment by mail or fax, or save time by submitting it online at https://www.fedex.com/us/claimsonline. (The online option is currently available for FedEx Express and FedEx Ground US shipments only.) Learn more about filing claims for FedEx Express and FedEx Ground shipments.
A FedEx Freight claim must be filed within nine months from the date of delivery or, in the event of non-delivery, nine months after a reasonable time for delivery has elapsed.
The FedEx Freight claim should be filed by the owner or party in interest of the goods in transit at the time loss or damage occurred. If the shipment moved at a released rate, the shipper should be contacted before a claim is filed.
A FedEx Freight claim must be presented with a statement describing the goods lost or damaged and how the amount of the claim was determined. This statement should be supported with a copy of the bill of lading or FedEx freight bill, a copy of an inspection report if one was performed, and a copy of the vendor's original invoice or other document to establish the value of the goods.
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